Privacy Policy

Last Updated: June 15, 2023

1. Introduction

Senege Dasuzo Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore. Please read this policy carefully.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Register for our services
Submit documents for processing
Contact us via email, phone, or our website
Request information about our services

2.1 Types of Personal Data Collected

We may collect the following types of personal data:

Full name and contact information (email, phone number, address)
Identification numbers (NRIC, passport, etc.) when required for document processing
Payment information (credit card details are processed securely by our payment processor)
Document content submitted for our services
Communication records between you and our representatives

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our document services
To process transactions and send related information
To verify your identity for document authentication
To communicate with you about your requests and inquiries
To improve our services and customer experience
To comply with legal obligations and prevent fraudulent activities

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

Secure servers with encryption for stored data
Restricted access to personal information on a need-to-know basis
Secure document disposal procedures
Regular security audits and updates

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain:

Client records for 7 years from last transaction (to comply with Singapore regulations)
Document copies for 3 months after service completion unless otherwise requested
Financial records for 5 years as required by tax laws

6. Disclosure of Information

We may disclose your information in the following situations:

To government authorities when required by law for document verification
To third-party service providers who assist in our operations (e.g., translation specialists, notaries)
During business transfers (if we undergo merger, acquisition, or asset sale)
With your explicit consent for specific purposes

7. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

Access and receive a copy of your personal data
Correct any inaccurate or incomplete data
Withdraw consent for data processing (where applicable)
Request deletion of your personal data (subject to legal requirements)

8. International Data Transfers

For documents requiring international processing, your data may be transferred to countries outside Singapore. We ensure such transfers comply with PDPA requirements and provide adequate protection through contractual clauses or other safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:

Email: dpo@senege-dasuzo.sbs
Phone: +65 021284978
Address: 18 Cross Street, #03-01, Singapore 048423